Frequently Asked Questions (FAQ)
Multi Brand Electronics Gadgets & Smart Accessories
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What is Nuevo Gadgets?
Nuevo Gadgets is your trusted destination for premium electronics, laptops, smartphones, desktops, MacBooks, tablets, gaming PCs, and accessories. We also provide refurbished & unboxed products, along with repair services through our service brand ServiceTimes.in.
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Are the products genuine?
Yes ✅ All products sold on Nuevo Gadgets are 100% genuine and tested. ✔ New products come with manufacturer warranty. ✔ Refurbished/unboxed products include our Nuevo Gadgets Repair Warranty.
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Do you offer Cash on Delivery (COD)?
Yes, COD is available with a trial-based upfront payment system: ✔ Orders below ₹5,000 → ₹500 upfront ✔ Orders between ₹5,000 – ₹25,000 → ₹1,000 upfront ✔ Orders between ₹25,000 – ₹50,000 → 10% upfront ✔ Above ₹50,000 → Prepaid orders only (no COD)
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What are the delivery timelines?
✔ Standard delivery: 5–7 working days (Pan India) ✔ Large products / bulk orders: 7–10 working days ✔ Same-day/next-day delivery: Available in Pune (selected pin codes).
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What are the shipping charges?
We provide Free PAN India Home Delivery on most products. Some items may have additional shipping charges based on weight & location (shown at checkout).
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Can I return or exchange my product?
Yes, we have a 7-day return/replacement policy for eligible products if: ✔ The product is damaged/defective on arrival. ✔ The wrong product/model was delivered. ✔ Note: Certain items like software, opened accessories, and consumables are non-returnable.
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Do you provide warranty on refurbished products?
Yes ✅ Refurbished and unboxed products come with a Nuevo Gadgets warranty (up to 1 year or 3 Year ), covering repair/replacement for eligible issues.
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Do you offer repair services?
Yes! Through our in-house service brand ServiceTimes.in, we offer: ✔ Laptop & smartphone repair ✔ MacBook & iPhone experts ✔ Upgrades, exchanges & rentals ✔ Annual protection plans
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Do you take bulk/corporate orders?
Yes, we specialize in corporate & gifting solutions. You can contact us at Email - corporate@nuevogadgets.com or 📞 8080808964 for bulk pricing.
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Can I buy in installments (EMI)?
Yes ✅ We offer No-Cost EMI & Bajaj Finance options on selected products (both online & in-store).
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How can I track my order?
Once shipped, you’ll receive an SMS/Email/WhatsApp update with tracking details. You can also track from your account dashboard on nuevogadgets.com.
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How do I contact support?
You can reach us at: 📍 Nuevo Gadgets, Anand Nagar, Near Santosh Hall, Sinhgad Road, Pune – 411051 📞 022-69711880 | +91 8080808964 🌐 www.nuevogadgets.com