Payment Policy – Nuevo Gadgets
At NuevoGadgets.com, we ensure a smooth, secure, and transparent payment experience for all our customers. 1. Accepted Payment Methods - We accept the following payment modes: - Credit Cards (Visa, MasterCard, American Express, RuPay) - Debit Cards (All major banks) - Net Banking (Supported banks across India) - UPI (Google Pay, PhonePe, Paytm, BHIM, etc.) - Wallets & Pay Later Services - EMI Options (No-Cost EMI available on select products) - Cash on Delivery (COD) with Trial-Based Upfront Payment – Available on select pin codes and products 2. Secure Transactions - All transactions on our website are processed through secure and encrypted payment gateways. - We do not store your credit/debit card details on our servers. 3. Payment Confirmation - Once your payment is successfully processed, you will receive an order confirmation email/SMS with details of your purchase. - In case the payment is deducted but the order is not confirmed, please contact us immediately at accounts@nuevogadgets.com or call +91 8080808964. 4. Refunds & Failed Transactions - If a payment fails but the amount is deducted from your account, it will be automatically refunded to your original payment method within 5–7 working days (depending on your bank/payment provider). - Refunds for canceled/returned orders will also be processed to the same payment method used during purchase. 5. EMI & Finance Options - We offer No-Cost EMI on select products via leading banks and financial partners. - EMI eligibility, tenure, and terms depend on your bank/card issuer. 6. Cash on Delivery (COD) – Trial-Based Upfront Payment - To ensure smooth operations and avoid misuse of COD services, customers are required to pay a small upfront booking charge as per the cart value: COD Payment Slabs - Cart Value below ₹5,000 → ₹500 upfront payment - Cart Value ₹5,000 – ₹25,000 → ₹1,000 upfront payment - Cart Value ₹25,000 – ₹50,000 → 10% of cart value upfront payment - Cart Value above ₹50,000 → Prepaid Orders Only (COD not available) - Steps for COD Orders - Add your products to cart and choose Cash on Delivery at checkout. - System will automatically calculate and request the upfront booking amount based on the above slabs. - Pay the upfront booking amount via UPI, Card, Net Banking, or Wallets. - Once the booking amount is received, your order will be confirmed & processed for shipping. - The remaining balance is to be paid in cash at the time of delivery. 7. Adjustment & Refund of Booking Charges - The upfront amount will be adjusted against the final order value. - Example: If your order is ₹20,000 with ₹1,000 upfront, you will pay ₹19,000 at delivery. - Refundable Cases: If the order is canceled before dispatch, or if we cannot deliver due to service issues, the full booking charge will be refunded within 5–7 working days. - Non-Refundable Cases: If the order is canceled after shipping, refused at delivery, or undeliverable due to wrong address/unavailability, the booking charge will not be refunded. 8. Payment Disputes - For any issues related to payment, refunds, or failed transactions, please contact our support team at: 📧 acccounts@nuevogadgets.com 📞 +91 8080808964